Shipping Information

Culinary District now offering shipping to P.O. Boxes, and to APO/FPO addresses!! Please call customer service for shipping prices- 1-877-641-2661.

Culinary District currently offers online shipping only within the U.S. fifty states, including

Hawaii, Alaska and Puerto Rico. At this time Culinary District does not offer international online shipping. We are unable to honor any requests to ship food outside of the U.S. due to regulatory restrictions.

Shipping Methods and Charges

At Culinary District we do our best to offer competitive rates on shipping (subject to change based on energy and surcharges from shippers). To help you understand the charges we have standardized our rates to simplify your planning. Please consult the tables below for our shipping options and prices. We do not ship items C.O.D.

Shipping Methods and Charges

	UPS Ground Lower 48	UPS 3-Day Select	UPS Next Day or Next Day Select
$0 to $19.99	$8.95	$13.95	Real Time Quote
$20 to $34.99	$9.95	$14.95	Real Time Quote
$35 to $49.99	$10.95	$15.95	Real Time Quote
$50 to $79.99	$12.95	$16.95	Real Time Quote
$80 to $99.99	$14.95	$19.95	Real Time Quote
$100 to $149.99	$16.95	$21.95	Real Time Quote
Over $150	15% of order price	15% of order price + $14.95	Real Time Quote

Freight shipping charges: $200 - $1999 = 25% of total order, $2000 - $4999 = 15%, and $5000 or more = 10%. Orders from Alaska, Hawaii, and Puerto Rico are subject to extra fees, please add $14.95 to all shipments. All packages to AK and HI will be shipped by U.S. mail. All orders above 25 lbs. or specified overnight are subject to additional shipping. Costs and a customer service representative will contact you after your order has been placed if this is the case. Special charges may apply for all orders that are oversized or that exceed the following weights:

Ground Shipments Over 25 lbs.
3-Day Shipments Over 15 lbs.
Next Day Shipments Over 10 lbs.

Please note that all perishable food orders will only be shipped UPS overnight and that it is the responsibility of the customer to make sure that someone is able to sign for the package.

Culinary District will not reimburse any costs for perishable items that were not signed for at time of delivery.

Split Shipments

Culinary District will do its best to ship all items at the same time in the most efficient packaging possible. If any item on your order is out of stock, you will be notified to determine the best method of order completion for you. In some cases, Culinary District may ship items directly from the manufacturer and you may receive separate shipments to complete your order.

Delivery Time (Estimates)

Next Day Air: Next business day after ship date.

3-Day Select: Within 3 business days after ship date.

Ground: Within 3-10 business days after ship date.

Freight: Within 10-15 business days.

The above information is for reference only, and is not always reflective of true time frames. “Business days” are Monday through Friday. Orders cannot be shipped on weekends. Orders placed on Friday after 10am will ship on the following Monday unless special service is requested (there is a service charge for extraordinary shipping circumstances). Please note that delivery times may be extended due to holidays or local conditions. Certain shipping methods may not be available for certain items or to certain locations. A Culinary District customer service representative may contact you to inform you of possible restrictions. We reserve the right to select the shipping method on all free shipments and on all special promotions. If you need to return an item to us, please read our Returns Policy for more information.

Return Procedure

1. Returns due to defective claims must be in accordance with the manufacturer warranties. Defective items must be returned to the manufacturer clean and intact with all parts as sold. The manufacturer will determine replacement or repair. Save all information, including instructions and boxes for shipping address and phone number.

2. No returns will be accepted without a return authorization. To obtain a return authorization please log into your account and open a support case. We will address the issue immediately.

3. All items must have the original labels affixed, and must be in the same condition as sold. No used items will be accepted for a return The Culinary District does not accept items for return that have been misused and/or damaged after purchase. Questions about the proper use of any item should be asked before purchase.

4. All returns must be done within 15 days of purchase or the sale is final An original receipt must accompany all returns All returns are subject to a 25% restocking fee (unless it is Culinary Districts error).

5. Culinary District does not accept any returns on food items or special orders.

6. All round trip shipping costs are the responsibility of the customer unless Culinary District made an error in shipping the wrong item or shipped the item to the wrong address in which case we are happy to make the corrections at our expense. At Culinary District we do our best to ensure that your items are packaged correctly. If an item was damaged during shipping please follow these recommendations:

-Inspect the shipment verifying that there is no physical damage to the exterior of the package and note any damage on the delivery documentation of the shipping company before accepting the delivery. Verify the number of packages delivered and check against the packing slip
- Unpack the order immediately. Note any damage to the inner packaging and or items. Retain all shipping materials and packaging and immediately contact the shipping company via phone and writing to request an inspection. Any hidden damage must be reported to the shipping company within 5 days of delivery.
- After completing the above steps, obtain a return authorization. To obtain a return authorization please log into your account and open a case. We will address the issue immediately. CulinaryDistrict.com toll free number is 877-641-2661 for further assistance.